Refund policy

WE DO NOT OFFER REFUNDS. WE OFFER IN-STORE CREDIT.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for an in-store credit.

To be eligible for a return, you must get prior approval. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at mahoganycharmllc@gmail.com. Please note that returns will need to be sent to the following address:

Mahogany Charm
2700 E 55th Pl, Suite 8,
Indianapolis, IN 46220

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at mahoganycharmllc@gmail.com.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like accessories (jewelry, belts, hosiery, or bodysuits), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

WE DO NOT OFFER REFUNDS. WE OFFER IN-STORE CREDIT.

We will notify you once we’ve received and inspected your return, and let you know if the in-store credit was approved or not. If approved, you’ll be automatically issued an In-store credit within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at mahoganycharmllc@gmail.com.